CPPDSM6009A
Manage facilities portfolio

This unit of competency specifies the outcomes required to manage a facilities portfolio. It requires the ability to analyse risks and monitor financial resource implications. It also requires the ability to evaluate the status of the portfolio and provide recommendations. The unit may form part of the licensing requirements for persons working in the property industry, including in the real estate, business broking, stock and station agency and property operations and development sectors, in those States and Territories where these are regulated activities.

Application

This unit of competency supports the work of those involved in managing a facilities portfolio.


Prerequisites

Nil


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1Determine portfolio objectives and scope.

1.1 Portfolio objectives and scope are established in consultation with client and relevantpeople.

1.2 Risk assessment of portfolio management requirements is conducted and assessed according to industry and organisational requirements.

1.3 Relevant industry benchmarks are analysed to assess expected performance of portfolio in varying market conditions.

1.4 Relevant market data is interpreted to determine trends that may affect portfolio performance.

2Develop management strategies.

2.1 Portfolio reporting requirements are determined and confirmed in consultation with client.

2.2 Strategies are developed that include best-practice compliance and risk managementmeasures according to organisational requirements.

2.3 Strategic options are reviewed and confirmed to ensure client requirements are addressed.

2.4 Applicable industry, organisational and legislative requirements relevant to management of facilities portfolios are interpreted and complied with.

3Implement management strategies.

3.1 Portfolio management plan is prepared within a strategic management framework and disseminated to relevant people.

3.2 Roles and responsibilities associated with implementation of portfolio management plan are clearly defined and documented.

3.3 Quality assurance goalsand strategies are established in line with portfolio management plan.

3.4 Monitoring and reporting arrangements for management strategies are determined in line with client requirements.

3.5 Financial, physical and human resource requirements are organised according to portfolio management plan.

4Coordinate monitoring of portfolio.

4.1 Portfolio is systematically reviewed and variations to management strategies are documented for future reference and improvement processes.

4.2 Expenditure and resource usage are monitored and controlled to ensure objectives are achieved within specified parameters.

4.3 Regular reports on facility portfolio activities are provided to relevant people to ensure compliance with portfolio management plan.

4.4 Systems, records and reporting procedures are maintained according to portfolio management plan.

5Evaluate portfolio.

5.1 Portfolio is evaluated in consultation with relevant people using appropriate communication strategies.

5.2 Systematic review processes and established evaluation methods are used to evaluate portfolio performance.

5.3 Evaluation results are prepared in required format, style and structure for dissemination to relevant people.

5.4 Constructive feedback is reviewed and adjustments are made to portfolio management plan as required.

5.5 Relevant documentation is securely maintained with due regard to client confidentiality, and organisational and legislative requirements.

Required Skills

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

analytical skills to interpret documentation, evaluate plan, analyse risk and estimate costings and budget needs

communication skills to include relevant people in the planning process, discuss issues that may impact on others and receive feedback

computing skills to access the internet and web pages, prepare and complete online forms, lodge electronic documents and search online databases

leadership skills to take a leading role in a variety of situations and pursue new challenges and opportunities

literacy skills to access and interpret relevant information and prepare required documentation and information for those involved in portfolio management activities

problem solving skills to identify potential barriers to implementation of the portfolio management plan and establish contingencies

interpersonal skills to review and evaluate portfolio management plan and to relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities

research skills to collect reliable and valid information and match forecasting models and techniques with specific portfolio requirements

technical skills to schedule tasks and report outcomes.

Required knowledge and understanding:

financial analysis and forecasting principles

impact analysis and investment scenario planning

industry performance benchmarks, including use and application of value analysis and benchmarking techniques

long-range and annual planning techniques and practices

organisational and professional procedures, ethical practices and business standards

organisational quality systems such as strategic planning processes and recording systems

principles and practices of performance measurement, including review and evaluation procedures, processes and techniques

principles and processes of objective setting

relevant federal and state or territory legislation and local government regulations related to:

anti-discrimination

consumer protection

environmental issues

equal employment opportunity (EEO)

financial probity

franchise and business structures

industrial relations

OHS

privacy

property sales, leasing and management.

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

This unit of competency could be assessed through practical demonstration of managing a facilities portfolio. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

accurately determining portfolio objectives and analysing relevant industry benchmarks to establish portfolio performance

conducting a risk assessment on portfolio management requirements and preparing a risk management plan

determining resource requirements to support the implementation of the portfolio management plan

developing strategic management strategies which incorporate best-practice requirements

knowledge of organisation's practices, ethical standards and legislative requirements associated with managing a facilities portfolio

monitoring and controlling budgets associated with the portfolio

producing a portfolio management plan that outlines monitoring and reporting arrangements according to established quality assurance goals

undertaking strategic evaluation of portfolio and providing recommendations in a timely manner.

Context of and specific resources for assessment

Resource implications for assessment include:

a registered provider of assessment services

competency standards

assessment materials and tools

suitable assessment venue and equipment

workplace documentation

candidate special requirements

cost and time considerations.

Where applicable, physical resources should include equipment modified for people with disabilities.

Access must be provided to appropriate learning and/or assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.

Validity and sufficiency of evidence require that:

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence

all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence

where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.

In all cases activity and must include evidence relating to each of the where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Portfolio may relate to:

buildings

business and marketing contracts

equipment

furniture

goodwill

land

property

vehicles.

Portfolio objectives and scope may relate to:

current and proposed usage

financial constraints

image and presentation

market confidence

market options and conditions

maximum asset use

return on investment

supply and demand

tenancy possibilities

value adding.

Clients may include:

company management

fund managers

government and legal instruments or agencies

institutions

insurers

internal and external property groups

legal advisers

private investors

property agents

property owners

risk assessors.

Relevant people may include:

accountants

analysts

clients

government personnel

legal representatives

management and colleagues

members of industry associations

taxation specialists.

Risk assessment may include analysis of:

changes to regulations and legislation

client and staff satisfaction

competition

emergencies and disasters

fire and security

health and safety

market influences

physical, financial or human resources

project control and cash flow

suppliers and contractors

time constraints.

Organisational requirements may be outlined and reflected in:

access and equity principles and practice guidelines

business and performance plans

complaint and dispute resolution procedures

goals, objectives, plans, systems and processes

legal and ethical requirements and codes of practice

mission statements and strategic plans

OHS policies, procedures and programs

policies and procedures in relation to client service

quality and continuous improvement processes and standards

quality assurance and procedure manuals.

Industry benchmarks may relate to:

discounted cash flows

employment rates

industry association performance index

inflation rate

internal rates of return

life cycle costings

published vacancy factors

tenancy mix.

Portfolio performance may be influenced by:

capacity to improve assets

capital growth versus short-term gain

cash flows

change to organisational structure

demographics

gearing possibilities

geographic aspects

limits to financial resources

return on investment

return versus risk

taxation considerations

type of facility.

Risk management measures may describe:

how often risks will be reviewed, the process for review and who will be involved

how risk status will be reported and to whom

planned strategies for reducing likelihood and seriousness of each risk (mitigation strategies) and who will be responsible for implementing them

initial snapshot of the major risks and current grading

process that will be used to identify, analyse and manage risks both initially and throughout the life of the project

who will be responsible for which aspects of risk management.

Legislative requirements may be outlined and reflected in:

Australian standards, and quality assurance and certification requirements

award and enterprise agreements

codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law

environmental and zoning laws affecting access security, access and property use

general duty of care to clients

home building requirements

local regulations and by-laws

privacy laws applying to owners, contractors and tenants

relevant federal, and state or territory legislation that affects organisational operation, including:

anti-discrimination and diversity

environmental issues

EEO

industrial relations

OHS

strata, community and company titles

tenancy agreements

trade practices laws and guidelines.

Portfolio management plan may include:

building and engineering maintenance, cleaning services, security and landscape maintenance

control of traffic and parking

environment plans

funding strategies

infrastructure for and supply of utilities such as energy, water and sewerage

life cycle management plans

long-term capital and maintenance financial forecasts

performance benchmarking recommendations and measurement processes

risk management processes.

Roles and responsibilities may be influenced by:

codes of conduct

job description and employment arrangements

organisational policies relevant to work role

skills, training and competencies

supervision and accountability requirements

team structures.

Quality assurance goals and strategies may relate to:

a formal structure against which progress can be evaluated

budgets and timetables that enable the commitment of resources at appropriate points in the project

compliance with Australian standards

contingency plans to cater for a change of corporate focus or significant project difficulties

continuous improvement strategies

mechanisms for involving a wide variety of interested parties or stakeholders in the project

procedures for monitoring and evaluating project outcomes and client satisfaction

reducing risk by anticipating, evaluating and developing strategies for the management of possible problems

reporting procedures and protocols.

Evaluation methods may be qualitative or quantitative and may include:

checklists

cost data analysis

expert and peer review

interviews

observation

questionnaires

review of quality assurance data.


Sectors

Unit sector

Property development, sales and management


Competency Field

Property operations and development


Employability Skills

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements.


Licensing Information

Refer to Unit Descriptor